Meet The Team
Over 22 years of experience as a health care industry leader, supporting strong leadership, consistent standards and a positive culture for colleagues and residents alike. Their focus is always on continuous improvement, making sure every resident feels valued, cared for and truly at home.
Pradeep Patel
Director of Operations
A qualified Registered Nurse, and over 12 years of experience as an industry-leader. Oversees clinical practice, professional standards, and regulatory compliance. Ensures our care approaches are safe, evidence-based, and tailored to the needs of each individual. Supports our teams to deliver exceptional care, championing dignity and wellbeing in every decision and environment.
Charlie Jones
Clinical & Governance Director
Over 18 years within the healthcare industry, working their way up to being a Nominated Individual for a group of services at Midlands Care, and an expert in Quality Assurance and Regional Compliance leadership. A huge range of skills with a speciality in dealing with Dementia and Complex behaviours.
Joanne Southern
Quality Assurance Lead
Over 19 years of experience in the Health and Social Care industry, now a Nominated Individual for a group of services at Midlands Care. A hardworking professional with strong interpersonal skills and a speciality in Medication Management.
Judith Phiri
Quality Assurance Lead
With an extensive background in care consultancy, they act as a Quality Lead, responsible for monitoring, reviewing, and strengthening quality across all services. Through supportive guidance, listening, and continuous improvement, they help our teams maintain high standards and positive outcomes for residents. Their role centres on ensuring that every home reflects our values - safe, caring and truly focused on the people who live there.
Rachel Delicata
Quality Assurance Lead
Plays a key role in supporting Midlands Care to operate with stability, clarity, and confidence. With a strong background in financial modelling and budgeting, they make sure resources are used in ways that truly benefit residents. Focusing on enabling meaningful investment in care, environments, and the wellbeing of the loved ones who live in our homes.
Anuj Chotai
Finance Manager
Ensuring our colleagues feel supported, valued, and equipped to provide the highest standard of care. With a compassionate and proactive approach, they oversee colleague wellbeing, policies, and engagement, helping to build nurturing working environments where individuals can flourish. Their work strengthens our teams so residents receive care from a confident and well-supported team.
Stephanie Hammond
HR Manager
Leads the attraction and hiring of compassionate, skilled individuals who share our values. Working closely with each service, they ensure we welcome people who are not only experienced, but genuinely committed to improving the lives of residents. Their work helps us build strong, stable teams, reducing reliance on agency staffing and ensuring continuity of care, familiar faces, and a supportive team.
Nidhi Jitendra
Recruitment Manager
Oversees the training and professional development of colleagues. They shape tailored learning pathways, competency programmes, and continuous development opportunities, ensuring that every team member has the knowledge and confidence to provide safe, person-centred care. Their leadership ensures our teams continue to grow, learn, and excel, always for the benefit of residents and their wellbeing.
Rebecca Fuller
L&D Training Manager
Dedicated day-to-day support to colleagues across all of our services. A friendly and approachable manner, they assist with guidance, and general HR enquiries, ensuring a smooth and positive experience for staff throughout their employment journey. Their focus is on building trust, clarity, and support, ensuring colleagues feel ready and empowered to deliver meaningful care.
Shivani Pandya
HR Generalist
Works closely with colleagues and services to organise, track, and deliver training at every level. They ensure training is completed, development needs are understood, and achievements are recognised. Through their supportive coordination and encouragement, they help build skilled teams who feel proud of their professional progress and equipped to deliver high-quality care.
Kylie Mann
L&D Training Coordinator
The first friendly and reassuring point of contact for families considering care with us. With warmth, professionalism, and a deep understanding of the emotional journey involved, they guide families through each step of the admissions process. Their approach ensures that every individual is welcomed with dignity and understanding, helping residents and their loved ones feel comfortable and well-informed.
Dixie Rajput
Admissions Manager
Helps tell the story by highlighting the kindness and vibrant community life within each of our homes. They work with our teams and families to share real experiences, celebrate meaningful moments, and ensure our values are clearly reflected in everything we do. Their work strengthens our connection with the communities we serve and ensures families feel informed, and welcomed.
Alex Cooke
Marketing Lead
Oversees the maintenance, safety, and development of our environments across all services. They ensure our homes remain warm, welcoming, and well cared for; reflecting the dignity and comfort our residents deserve. Working closely with home teams, they plan improvements, address repairs promptly, and help create safe, homely spaces that support resident and community wellbeing.
Zubair Khalifa
Estates Manager
Ensuring that our suppliers, partners, and teams are supported with timely and accurate payments. They play an important part in maintaining trusted relationships and ensuring our services have the resources they need to operate effectively. Their attention to detail and commitment to smooth financial processes help keep daily life in our homes running reliably and with care.
Sonia Sharma
Management Accountant
Ensures financial processes run smoothly and efficiently. With accuracy, empathy, and professionalism, they liaise with families, local authorities, and internal teams to ensure clarity and confidence in billing arrangements. Their friendly and supportive approach helps families and services feel reassured and informed, allowing the focus to remain on providing exceptional care to residents.
Mital Gandecha
Finance Associate
Ensuring that our suppliers, partners, and teams are supported with timely and accurate payments. They play an important part in maintaining trusted relationships and ensuring our services have the resources they need to operate effectively. Their attention to detail and commitment to smooth financial processes help keep daily life in our homes running reliably and with care.
Balraj Biring
Finance Associate
Ensures financial processes run smoothly and efficiently. With accuracy, empathy, and professionalism, they liaise with families, local authorities, and internal teams to ensure clarity and confidence in billing arrangements. Their friendly and supportive approach helps families and services feel reassured and informed, allowing the focus to remain on providing exceptional care to residents.
Utkarsh Dave
Finance Associate
Ensures all colleagues across are paid accurately and on time. Their reliability and care reinforce our commitment to valuing the incredible work our teams do every day. By providing clear communication and prompt support, they help colleagues feel secure and appreciated, which directly contributes to the positive, supportive environments our residents experience.
Madhuri Soni
Payroll Associate
Ensures all colleagues across are paid accurately and on time. Their reliability and care reinforce our commitment to valuing the incredible work our teams do every day. By providing clear communication and prompt support, they help colleagues feel secure and appreciated, which directly contributes to the positive, supportive environments our residents experience.
Jinal Mistry
Payroll Associate
Captures and shares the stories that make Midlands Care special; the friendships, celebrations, community moments, and daily acts of kindness within our homes. By working closely with residents, families, and colleagues, they help shine a light on the warmth and vibrancy at the heart of our services. Their work ensures our communities feel seen, valued, and connected.
Ravi Kapadia
Marketing