Video reviews

Written Reviews

I would like to thank the home for providing Bert with a home he was very happy in. Also for giving Bert your time to visit him in hospital; Bert really appreciated this. Thank you for your kindness you showed me towards the last few weeks of Berts life. It was a great comfort. Thanks again! – Pat B (Friend of Service User)
Thank you so very much for the sensitive, supportive care you gave to Allen. You looked after myself, Dave, Sister and the Husband superbly. Your warmth and comparison was much appreciated. We couldn't have asked for anything better. at such a difficult time.
Thank you so very much for the sensitive, supportive care you gave to Allan in his final hours. Very best wishes, Liz, Dave and family. xx
I really appreciate how you and all your staff look after the queen of my family. She is so happy and I know I couldn’t do as much as you have. I thank you every minute of every day for spoiling her and I couldn’t wish for her to be anywhere else but in your care. Thank you and can never repay you for your kindness and care ❤️X - Nikki (Relative)
I’ve been treated, amazingly. So warm and welcoming. The food is tasty and varied, with plenty of choices. For breakfast, there's a choice of cooked, or cereal, fruits etc, dinners are always freshly made, with sandwiches/soup for tea time and cups of tea in between. Rooms are kept clean daily. Staff can't seem to do enough for you. - Review from M R (Respite Resident)
My wife first entered stage one of her care in September/October 2018 (day centre) following a diagnosis of vascular dementia. Full-time care began in late September 2020. Throughout her care at the home, the staff (new and old) have treated her with consideration and allowed her the dignity a once highly talented artist, teacher, wife and mother deserves


  • The biggest and best asset of Portland House is its staff, who are all genuinely caring and friendly people and mostly long-time employees. This combined with the homely (recently redecorated) older style interior, make my dads life there a happy one.

    Alan M, Leicestershire

  • Very happy with the care offered to my Aunty. She has been a resident at your home since May and has settled in well with the help and support of staff. The Manager is always on hand to answer any questions. We have recently attended a relatives meeting which was very informative. When considering care for my Aunty and visiting a number of local homes, the welcome and facilities at your home was by far the best.

    KS, Leicestershire

  • The carers at your home really do care for all the residents with kindness and also support the family members. Dad has been a resident since November 2018. Prior to this, he frequently visited a friend in your home and when Dad became unable to care of himself the only care home he wanted to live in was yours. He said because all the carers knew him and made him feel comfortable and the food was very wholesome and traditional which Dad liked. The management is excellent and always available for a chat and visible within the home.

    RMS, Warwickshire

  • I really enjoyed visiting my grandma at your home. Everyone was so welcoming and I couldn't have asked for a more homely atmosphere. My grandma was telling me all about the fun activities she had been involved with over the weekend. The carers are so caring and they really do show it. I know my grandma is well looked after and I always look forward to travelling and seeing everyone at the home.

    Hannah C, Leicestershire

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