Please could you thank Zoe again for making the video call with mum yesterday so lovely, she was really able to 'tune' in to Mum, was very caring and comforted mum when she became upset, talking her through why she might feel as she did. - Ailsa
Caring and Comforted,
The biggest and best asset of Portland House is its staff, who are all genuinely caring and friendly people and mostly long-time employees. This combined with the homely (recently redecorated) older style interior, make my dads life there a happy one.
Alan M, Leicestershire
Very happy with the care offered to my Aunty. She has been a resident at your home since May and has settled in well with the help and support of staff. The Manager is always on hand to answer any questions. We have recently attended a relatives meeting which was very informative. When considering care for my Aunty and visiting a number of local homes, the welcome and facilities at your home was by far the best.
The carers at your home really do care for all the residents with kindness and also support the family members. Dad has been a resident since November 2018. Prior to this, he frequently visited a friend in your home and when Dad became unable to care of himself the only care home he wanted to live in was yours. He said because all the carers knew him and made him feel comfortable and the food was very wholesome and traditional which Dad liked. The management is excellent and always available for a chat and visible within the home.
I really enjoyed visiting my grandma at your home. Everyone was so welcoming and I couldn't have asked for a more homely atmosphere. My grandma was telling me all about the fun activities she had been involved with over the weekend. The carers are so caring and they really do show it. I know my grandma is well looked after and I always look forward to travelling and seeing everyone at the home.
Hannah C, Leicestershire