About The Head Office
At The Head Office, we are the support force behind our network of exceptional care homes. Our dedicated teams include human resources, finance, talent acquisition, marketing, quality assurance, estate management, payroll, our very own learning and development function, among others. We ensure that every aspect of our care homes runs smoothly and efficiently, acting as the ‘engine room’ that powers our commitment to high-quality care. Our collaborative approach and comprehensive support systems enable our care homes to focus more on what really matters, allowing them to provide the best possible environment for residents, ensuring their dignity, well-being, and personalised care. With a focus on excellence and continuous improvement, The Head Office is integral and central to not only maintaining, but continuously improving the high standards that we have pledged to deliver at our care homes.
Our Values - The Three C's
Care
At Midlands Care, we are unwaveringly dedicated to providing exceptional care. Our commitment to enhancing the lives of our residents is at the core of everything we do. We continuously strive to elevate our quality standards, ensuring that every individual receives the highest level of care and support. By fostering strong relationships with families and friends, we create a supportive environment where the well-being of our residents is always our top priority.
Colleague
Our people are our greatest asset. Certified as ‘Investors In People’, we champion a diverse, inclusive, and empowered workforce. We are committed to ensuring that every colleague feels valued and heard, providing continuous support and opportunities for growth. Our culture of care-centricity extends to our team, as we believe that a happy and motivated workforce translates to better care for our residents.
Community
Midlands Care is deeply rooted in the communities we serve. We are passionate about giving back and making a positive impact beyond the walls of our care homes. Through sustainability initiatives, local engagement, and support for charitable causes, we actively contribute to the wellbeing of the wider community. Our focus on social responsibility ensures that we not only provide exceptional care but also promote a better, more sustainable future for all.
Pradeep Patel, Operations Director
“Our priority at Head Office is to support our teams in delivering the highest standards of care, every single day. Everything we do is driven by our commitment to helping our residents live meaningful and joyful lives."
- Smooth move-ins – Guided by our friendly admissions team.
- Financial clarity – Handled with care by our finance experts.
- Quality care – Maintained by our dedicated operations team.
- Cherished memories – Captured beautifully by our marketing team.

Services & Care
At Midlands Care, we offer a variety of care options tailored to diverse needs. Our Day Care Facilities provide stimulating environments for daytime support, while Respite Care offers temporary relief for both caregivers and individuals. For round-the-clock assistance, specialising in Dementia Care, our Residential Care Homes ensure continuous care and accommodation. Our commitment is to deliver compassionate and professional care, empowering individuals to lead fulfilling lives with dignity.